How to work in edna Chat Center
Guides for agents, supervisors, administrators, and developers: handling requests, channel setup, chatbots, API, and reports
Popular guides
- How to create an agentCreating a user account with the agent role
- How to configure a chatbotConnecting and Bot Connect scenarios
- Thread features in the agent workplaceWorking with threads, tags, and actions
- Client notifications and surveysPost-survey notifications and client messaging
- How to configure push notification templatesMobile SDK and push templates
For developers
- Message WebhookReceiving inbound messages via API
- Post bot answersSending chatbot replies to the customer
- Create agents via APIAPI method for creating agents
- External system integrationUniversal commands and external requests
Latest updates
View all- ReleaseRelease 6.43
Updated the request for feedback on survey ratings in messaging apps and added the ability to click on links in comments to a thread.
- Documentation
- ReleaseRelease 6.42 ðŸ›
Added the ability to configure surveys and change their order, CSI and FCR metric settings, a new timeout Reassignment of thread to target group, and tag assignment when postponing a thread
- ReleaseRelease 6.41 ðŸ›
Added the ability for agents to postpone threads, added the ability for administrators to view surveys, added the ability to connect mobile SDK channels, and added new ratings to supervisor reports.
- Documentation
- Documentation