How to work in edna Chat Center

Added personal manager and survey management features for agents, implemented a unified queue priority scale, introduced instant notifications when reports are ready, and enabled the transfer of scenarios from edna Pulse using the MAX_ID identifier.

Added a preview of questions in surveys, validation of Firebase settings, and the display of an error message when a report fails to generate.

Added survey management to the administrator's workplace, added new metrics, and migrated the old ones to the new monitoring interface in the supervisor's workplace.

Updated the request for feedback on survey ratings in messaging apps and added the ability to click on links in comments to a thread.

Added the ability to configure surveys and change their order, CSI and FCR metric settings, a new timeout Reassignment of thread to target group, and tag assignment when postponing a thread