Additional Capabilities

📄️ Card and Account Number Masking

Card and Account Number Masking

📄️ Treads Visibility for Agents and Supervisors

Restricting customer searches in the agent workplace

📄️ How to Route Threads to Personal Managers

How to Route Threads to Personal Managers

📄️ Using Mobile Version

To start using the mobile version of the agent workplace, please contact your account manager for the details.

📄️ Configuring Web Push Notifications for Mobile Version of agent workplace on Android and iOS

When using the mobile version of the agent workplace on Android or iOS (versions 6.14 and later with the PWA application installed on the desktop), you can receive web-push notifications about a new message in one of your chants with clients even if the tab with the chat is inactive, the browser with it is minimized, or if you blocked the device. For that, you need to:

📄️ Configuring Password Policy

Configuring Password Policy